Citizen Charter

GENERAL INFORMATION
GOVERNMENT MEDICAL COLLEGE & SUPER FACILITY HOSPITAL
CITIZEN CHARTER
LOCATION
Government Medical College & Super Facility Hospital is located about 20 kilometers from city on Azamgarh to Kharihani road.The main entrance is from Azamgarh- Kharihani road.


NUMBER OF BEDS, DOCTORS, NURSES, ETC
The hospital has 380 beds (Including the emergency and private wards)
There are 200 doctors (including faculty members, Sr. and Jr. Residentsand 222 nursing staff.)


ENQUIRY AND INFORMATION ABOUT COLLEGE & HOSPITAL
Central Enquiry and Registration is located at the entrance in hospital building in OPD block.
Telephone number of Central Enquiry (Government Medical College & Super Facility Hospital):05463-235358
Telephone number of Government Medical College: 05463-235194
Enquiry counters and help desk also exist in the OPD and Emergency
Website: www.gmcazamgarh.com


CONTROL ROOM
RIGHT TO INFORMATION
Office in charge: Dr. A.K. Singh, Medical Superintendent
Appellate Officer: Principal, Government Medical College, Azamgarh U.P.

CASUALTY AND EMERGENCY SERVICES
Officers in charge of casualty: Dr. Vijay Kumar Srivastava (EMO), Dr. Devmani (EMO)
Phone no. of Casualty: 8052641507
Location: Ground floor, First wing, right from entrance of hospital.
Casualty and Emergency services available 24 hours daily throughout the year.
Anyone with urgent medical problem can have consultation /treatment in the casualty
Depending on the nature of Casualty/Emergency which needs medical intervention, the patient will be registered at the casualty registration counter free of charge and medical services provided promptly.
In addition to Casualty Medical Officers, Casualty has dedicated team of doctors from major specialties of medicine, surgery, Orthopedics, Pediatrics, Obstetrics and Gynecologydoctors, nursing staff, paramedics and orderlies to provide urgent medical services.
All endeavors are made to provide better medical care including all possible investigations (available in the hospital) and prompt treatment. However, at times, when there is extra cases that are not so urgent may have to wait for some time.
The treating doctors will call any specialist /Superspecialist,who are available on call for urgent consultation as and when required.
In serious cases treatment/management gets priority over paper work like Registration/Medicolegal requirements.
Casualty has a fully equipped Emergency operation theatre for any urgent surgery.
The casualty is fully equipped with modern gadgets like monitors, ventilators, nebulisers, defibrillators, central oxygen and suction supply, etc.
All urgent investigations like blood Biochemistry, Urineand Blood gas analysis, ECG, USG,X-ray are available for casualty patient round the clock.
Facilities for CT scan and MRI will be soon available in the hospital campus on payment basis as per government orders.
All medical and Surgical items available in the Casualty are provided free of cost.
Facilities like wheel chair and patient trolley are available at the entrance of Casualty.
Telephone and public utilities like toilets and waiting area are available near the Casualty department.


OUTPATIENT DEPARTMENT (OPD) SERVICES
Location:At respected Departmental floors.
Registration time                                               Consultation Time
General OPD                                       8.00 a.m.to 2.00 p.m.                         8.00 a.m.  to 2.00 p.m.      
Speciality Clinics                               8.00 a.m.to 2.00 p.m.                         8.00 a.m.  to 2.00 p.m. 

     

OPD registration card can be obtained by paying Rs. 1.00 at the OPD Registration counter located at the entrance of Government medical College & Super Facility Hospital for consultation in general/superspeciality OPD.
Reffered cases from tertiary and other hospital should also get registered for consultation in the OPDs.
The OPD registration card is valid for 15 days of consultation, after which a new registration card should be obtained if consultation/treatment goes beyond 15 days.
The patient has the right to consult any doctor/ consultant. For prior appointment with any consultant on his/her OPD days, the patient should contact his/her OPD.
Patient are seen on first comes first serve basis. However, out of turn consultation may be provided in case of emergency or to senior citizens.
Speciality clinics: (for details, see OPD brochure displayed at OPD/ enquiry counter.)
Superspeciality services: Following OPDs provide these services:

Surgery  OPD (Ground floor)
Orthopedics   OPD (Ground floor)
Blood bank OPD (First floor)
Radio diagnosis  OPD (First floor)
Medicine  OPD (Second floor)
Pediatrics  OPD (Second floor)
Dental    OPD (Second floor)
ENT  OPD (Second floor)
Ophthalmology   OPD (Second floor)
Skin & VD   OPD (Third floor)
Psychiatric OPD (Third floor)
TB & chest OPD (Third floor)

During OPD consultation, the consultant will fill up the requisition forms for various investigations and direct/ guide the patient to the concerned lab/ department.
Sample collection Centre for blood urine stool etc. at CentralPathology Laboratory
Sample collection timings: 9.00 a.m. to 2.00 p.m.
Certain particular investigations are done on particular days only.
Patient should obtain the investigation report on the date/ time given for collection of the same from the concerned lab /department.
All the investigations are done free of BPL card holders payment of a nominal rate fixed by the government or free as per per government order patient should remit the payment and obtained proper receipt from the concerned lab/ department.
Depending on the work load, for certain investigations patient will be called on future dates by concerned department. However, these may be done out of turn in urgent situation recommendation of the treating doctor.
. Many facilities are provided at OPD level, such as ECG, Plaster, injection and immunization, contraception and MTP services, minor surgical intervention, Physiotherapy, bronchos, endoscopy, etc.
. The decision to admit a patient rests with the treating consultant. The patient will be admitted if there is a vacant bed available in the particular specialty. But in case of emergency admission may be done.
. Patient requiring medical certificates should apply for the same to the medical Superintendent,or super facility hospital, Azamgarh, who will send it to the concerned department for issuing. However, Medical treatment/ fitnessand other such certificates of admitted patients, issued by the consultant will be valid only if it is countersigned by medical superintendent of the hospital.
.   Patient trolley/wheel chairs are available at the entrance of the OPD, free of charge.
. Patient should park their vehicle in the paid parking area at the entrance of the hospital campus. Otherwise it is likely to be towed away.
. There is a medicine counter adjacent to the casualty/Emergency department, run by the state Government Employees, where medicines are available at fair price.


INDOOR SERVICES

Patient admitted in the general ward has to deposit admission charges at the rate approved by the State Government from time to time. At present it is Rs. 35/-on admission. Medicines I.V.fluids and surgical items as per avaibility, linen etc will be provided free of cost to admitted patients.

Room in the private ward is allotted to the patient on the recommendation of the treating Physician / Surgeon, for   which the patient should make a written request. The rate of room in private ward and other services are as follows:
Each room has attached bath room and toilet, additional bed for attendant, chair and table.


Room charges                                                                                     Rs.130.00 per day
Doctors Services                                                                                 Free
Nursing care                                                                                        Free

Additional charges will be applicable for specific investigations, procedures, surgery,etc.
All the patients will receive treatment by team of Resident doctor and Nursing staff available round the clock under the supervision and guidance of Faculty Members.

Hospital attendants are available in different wards to help inpatient care and related activities.
Special ward like ICU, ISU, Nurseryetc are equipped with modern gadgets and devices like ventilators, monitors, defibrillators, nebulizers, incubators etc to provide better quality.
Hospital has generator back up.


Bed linen is changed at the time of admission and thereafter on every alternate day and also whenever required.

Food is served two times a day free of cost to indoor patient.

Destitute patient is provided drugs and surgical items from the hospital and all hospital charges are waived.

Operation theatres- The hospital has fully equipped modern operation theatres where all kinds of major and minor surgeries are performed using the latest techniques and technology.

Routine surgeries are done as per list maintained by the respective department(s).
Visitors are allowed only during visiting hours, i.e. from 4.00 p.m. to 6.00 p.m.


LABORATORY SERVICES:

Routine lab (On all working days):

Sample collection timing:9.00 a.m. to 2.00 p.m.
All type of routine and special investigations are done in the hospital, including biochemical, microbiological, pathology and immunology.


Blood Bank: The hospital has a licensed modern state of the art blood bank that functions 24 hours a day and provide facilities for blood donation, storage, issue of blood and its strict precautions are taken and testing is done to prevent any borne infection. Blood is issued on exchange basis and patient requiring blood should arrange healthy blood donor of blood.


RESPONSIBILITIES OF USERS
The success of this charter depends on the support we receive from our users.
Please try to appreciate the various constraints under which the hospital is functioning. A large number of patients attend the OPD daily number of patient seeking Casualty/Emergency care daily are also more.


Please follow the rules and regulations of the hospital campus.
Please do not inconvenience to other patients by crowding or making noise unnecessarily.
Please help us in keeping the hospital surrounding neat and clean.
Please don’t argue with security guards, show your passes when asked for and help maintain the order and peace inside the hospital premises.

Please use the facilities of this hospital with care and do not damage/ spoil hospital property.
Do not indulge in any money transaction with touts and unauthorized persons.
The hospital is a NO SMOKING ZONE. Please do not smoke in the hospital.
Please refrain demanding undue favours from hospital staff and officials.
Please provide useful feedback and constructive suggestions. These may be addressed to the Medical Superintendent of the hospital.

Events

Super Facility Hospital

Indoor Services were started in the specialized fields of


General Surgery, Medicine, Ophthalmology, Orthopedics, ENT, Gynaecology and Obstetrics, Pathology, Radiology, Dermatology and Dentistry. Initially the hospital

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